Our People

Wildlife Habitat’s people are what makes our Port Douglas Wildlife Sanctuary truly special. Our wildlife keepers are caring, passionate experts who put our animals welfare at wellbeing as their upmost importance. As a matter of fact, many of them are wildlife keepers themselves!

One of the key values of the CaPTA Group and Wildlife Habitat is to cultivate a strong importance delivering excellent customer service. Our staff are the pivotal contact with guests and the most important ingredient in making their experience at our Port Douglas wildlife sanctuary special.

Our focus on customer service and staff training through our CaPTAV8 program, supports every staff member in consistently delivering excellent customer service and educating them in the importance of having the right attitude and finding unique and creative ways to delight the guest.

From the Reception team to the Wildlife Keepers, our staff have an important role to play in the success of our business which is why they are our most valuable asset.

The Definition of CaPTAv8

The CaPTAv8 culture grew out of the CaPTAv8 with ATTITUDE program instilled within all companies in The CaPTA Group.

It is based on the belief that skills can be taught, but attitude is essential for demonstrating and upholding The CaPTA Group’s point of difference in customer service. 

Mission Statement

“We promise to CaPTAv8 the world with exceptional service and memorable moments!”

Wildlife Habitat - Koala Care

Mahogany Glider, Lilly with her keeper, Sharni Thomas