Habitat Heroes Terms & Conditions

Here at Wildlife Habitat, we try to help the environment where we can. Where we are able, we will send parts of your care package online, thus not only helping our animals, but minimising the impact on our environment too.

All animal adoptions are valid for a 12 month period from date of purchase. You can choose to renew after this time if you wish to continue your valued support. Adoption payments can only be made with a single payment.

For Wetlands, Rainforest and Planet Earth adoptees, the upgrade component of the park ticket of food and beverage or a personalised tour is valid for day of initial entry only. The Entry component of the ticket is valid for the following 4 consecutive days. Tickets must be used within a 12 month period and cannot be rolled over or redeemed for cash. The entry for the amount of people allowed per ticket is directly associated with the amount of people allowed in the adoption package purchased. Animal adoption monies are non-refundable and non-transferable to other persons.

If you would like to contribute an amount greater than what is available on the website, or offer a corporate adoption, please contact us directly for assistance.

Sybella Salter
Assistant Manager
E: am@wildlifehabitat.com.au
P: +61 7 40 99 32 35

While most of our animals available for adoption are usually on display at the park (even the nocturnal ones at the right time!), not all are available for interaction. Adopting an animal does not guarantee the opportunity to see, meet, or interact with them when you visit the park.

There may be occasions where animals may be off display due to breeding programs, health checks, or unforeseen circumstances. Therefore, animal availability is subject to change.

Some adoption levels have tours that require reservations. These must be pre-booked to avoid disappointment and are subject to availability and advance notice. Please advise staff at the time of booking of your adopted animal. Age, group size and animal restrictions apply. Some adoption animals are available for handling, although conditions apply. Due to health and safety restrictions, Saltwater Crocodiles are not available for interaction. With notice, and subject to availability, reserved seating may be organised for the Croc Feeding show, however this is not guaranteed.

While every effort is undertaken to ensure the health and wellbeing of your adopted animal, there may be occasions where, due to age, act of god or unforeseen circumstances, your animal may pass away. In this instance, a mutually agreed upon substitute animal may take the place of the original adopted animal.

Please allow 3 weeks for delivery by mail of your care package where applicable. Plush toys are subject to availability and may be substituted at our discretion.