Frequently Asked Questions

Q: When can I have a photo taken with the wildlife?
A: Our Feature Creatures and Koala photo times are 10am and 1pm

Due to animal welfare please be aware there may be height restrictions in place for holding koalas. Photos are taken in the park at The Hut.

Q: Can I purchase a koala/wildlife photo without entry?
A: You have to purchase admission to access our souvenir photo area.

Q: Can I bring in my own food and drinks to the Wildlife Habitat?
A: No food of any kind is allowed in the Wildlife Habitat due to our food and safety regulations. However, you may bring drink bottles. Food and drinks can be purchased from the Curlew Café.

Q: Do you offer birthday parties?
A: Yes, please email groups@wildlifehabitat.com.au to obtain details of the different group options.

Q: Can I hold a Koala?
A: Yes you can hold a koala during the designated session times. See tours and presentations

Q: Is there wheelchair access?
A: Wildlife Habitat and all its facilities are wheelchair accessible, with the exception of the Stork Tower, Licuala Tower including Birdseye Bridge, Predator Plank and the Swim With The Salties experience.

Q: Where should I take an injured animal?
A: If you already have the animal please take directly to the reception and you will be asked to fill out an information form regarding the reason for the animals rescue. Animals should not be taken direct to the Wildlife section due to our strict quarantine procedures. If you have not collected the animal yet, please contact Wildlife Habitat or your local carer network to consult with an expert.

Q: Can I dine in the Café without paying for admission?
A: You must purchase admission to the park as the Café is located centrally, which is what makes it so special.

Q: What is included if I have a CaPTA Group Annual Pass?
A: Your CaPTA Group Annual Pass is valid for unlimited admission to all 4 CaPTA Parks for 12 months from date of purchase – Rainforestation Nature Park, Australian Butterfly Sanctuary, Cairns Zoom and Wildlife Dome, and Wildlife Habitat Port Douglas for one great discounted price.

At Wildlife Habitat this includes:

  • Access to all daily scheduled free tours and presentations
  • Discounts at the Curlew Café
  • Discounts on Feature Creature photos
  • Discounts in the park gift shop
  • Bring a guest with you and receive 10% off their admission

See other park websites for their special offers for Annual Pass holders

Q: Who can Swim With The Salties at CrocArena?
A: Anyone over the age of 15 is able to access CrocArena and swim unaided. Participants 15-17 years of age need parental consent and must be accompanied by an adult. Persons under 15 years of age are unable to Swim With The Salties.

Q: When is your Croc feeding?
A: Saltwater Crocodile feeds happen regularly at Wildlife Habitat. See tours and presentations for more info.